Christmas 2016 Closure

It’s that time of year when we at SMILE take a break over the festive period. This year SMILE will be closed from 5pm Friday 16th December 2016 until 9am Tuesday 3rd January 2017. Support will be limited during this period, but our 24/7 incident response team are on standby […]

A guide to creating animated GIFs

GIFs are great. You can make awesome things like this: That’s right, you too could be creating GIFs of animals dressed as other animals, falling off of furniture. In this article, we’ll give you the skinny on how. Source Your GIF is only going to ever be as good as […]

Turn your existing email address into a Google account

At SMILE, we use lot’s of Google services. One example is Google Docs. It allows us to not only share, but collaborate on a single document in real time. This is important because it means multiple people can contribute changes without having to package up a docx file and send […]

Hardware Maintenance in London

On June 15, 2016 at 18:00 BST  our host will be performing switch maintenance in London. This maintenance will take approximately 4 hours and it is not anticipated that there will be any downtime. However this maintenance is being performed on the redundant network infrastructure and has the potential to affect a small subset […]

Making Emails More Authentic

Some email providers have started blocking emails that are not authenticated. This has been done to tackle phishing attacks However, it’s now harder to make sure that transactional emails are delivered. Transactional emails are the emails sent by your system to your users. For example, when your users forget their passwords and reset them, the […]

London DOS Attack

Our London Data centre is currently experiencing a large denial of service attack. Our incident response team are working to reduce packet loss and ultimately restore normal service. During this time you may experience intermittent connection issues with your web properties.

IE9 End of Support

On Jan 12th 2016 Microsoft will cease support for IE9 and IE10. As a result, SMILE will no longer test, support or bugfix for IE9 after Jan 12th 2016 by default. Support for IE9 can be requested, but may incur additional costs. SMILE is has no plans to drop support for […]

Join your first Hangout

If you’re reading this, you’ve probably been invited to a Google Hangout. At SMILE, we use these for video conferencing and remote screen sharing. Don’t panic, hanging out is free and easy. But let’s just check you’re ready to rock… If you use Chrome, you’re all set as everything you […]