• Advice for streaming with SMILE

    • October 6, 2021
    • Nathan Monk

    SMILE produces video content for its audience of educational marketing pros. This article outlines what to expect, streaming with SMILE.

  • What represents the “source-of-truth” for the requirements of your project?

    • April 27, 2021
    • Nathan Monk

    So much changes over the life of a project that it can be difficult to know what the current source-of-truth is for a designer or developer working on your project. Briefs are considered the source-of-truth in terms of what has been requested for many stakeholders. But briefs are often written…

  • Training

    • April 23, 2021
    • Nathan Monk

    We offer 3 different strands of training, each designed for different levels of experience and seniority. We pair the right training with the right audience, meaning that your users are never overwhelmed and are spoken to in a language that they understand.  Our Professional Services team can create you a…

  • What if my site doesn’t match the design files?

    • March 26, 2021
    • Nathan Monk

    If your site was created by the Professional Services team at SMILE, we can help you to change the look of your site. Use the content below to see how. We need to understand what is considered the ‘source of truth’ is in order to understand how to deal with…

  • What are the IP addresses of HappyPress servers?

    • March 23, 2021
    • Nathan Monk

    We can’t answer this. Not because we’re being super cagey, because we actually don’t know. Intruiged? Read on to find out more. HappyPress is designed to self heal. If a service fails it’s often easier to terminate and reinitialise a whole server, than it is to try and get to…

  • Hello HappyPress

      • Announcements
    • Nathan Monk

    When SMILE started we built small websites for small organisations. As we’ve grown, the projects that we’ve worked on have become bigger scale, high profile. Now, we host mission-critical websites and applications that our customers rely on. We act as an extension of our customers’ teams, allowing them to focus…

  • Vulnerability Disclosure Policy

    • February 15, 2021
    • Nathan Monk

    Introduction This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the “Organisation”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities…

  • Chapter Categories

    • January 22, 2021
    • Nathan Monk

    When creating a Chapter, you can add it to a category. This can help with Hijacks where there are many chapters within your experience, because it will show a collapsible section hiding many chapters, rather than the standard list of Chapters, which could become unwieldy. In the Chapter creation screen,…

  • Critical Event Support

    • January 18, 2021
    • Nathan Monk

    We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security. Our event support can take many forms, but we have found the following to be beneficial: SMILE team member available online throughout times…

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