Christmas 2016 Closure

It’s that time of year when we at SMILE take a break over the festive period. This year SMILE will be closed from 5pm Friday 16th December 2016 until 9am Tuesday 3rd January 2017. Support will be limited during this period, but our 24/7 incident response team are on standby […]

Hardware Maintenance in London

On June 15, 2016 at 18:00 BST  our host will be performing switch maintenance in London. This maintenance will take approximately 4 hours and it is not anticipated that there will be any downtime. However this maintenance is being performed on the redundant network infrastructure and has the potential to affect a small subset […]

Making Emails More Authentic

Some email providers have started blocking emails that are not authenticated. This has been done to tackle phishing attacks However, it’s now harder to make sure that transactional emails are delivered. Transactional emails are the emails sent by your system to your users. For example, when your users forget their passwords and reset them, the […]

London DOS Attack

Our London Data centre is currently experiencing a large denial of service attack. Our incident response team are working to reduce packet loss and ultimately restore normal service. During this time you may experience intermittent connection issues with your web properties.

IE9 End of Support

On Jan 12th 2016 Microsoft will cease support for IE9 and IE10. As a result, SMILE will no longer test, support or bugfix for IE9 after Jan 12th 2016 by default. Support for IE9 can be requested, but may incur additional costs. SMILE is has no plans to drop support for […]

Janet DDOS Attack

We have been informed about a Distributed Denial of Service (DDOS) attack taking place on the Janet network (JISC). This affects users at educational and research institutions that use the Janet network infrastructure. This relates to almost all UK universities. Our systems are unaffected by the attack, but it is […]

Xmas Closure 2015

This year SMILE will close for Christmas from 18th December through to the 4th January. Telephone, Email and Video support channels will be limited (best-effort) during this time. Our incident response team is not affected during this time and are ready to jump in on critical incidents 24/7. If you […]