{"id":517,"date":"2020-08-05T15:44:45","date_gmt":"2020-08-05T15:44:45","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?post_type=ht_kb&#038;p=517"},"modified":"2020-08-05T15:44:46","modified_gmt":"2020-08-05T15:44:46","slug":"configuring-live-chat","status":"publish","type":"ht_kb","link":"https:\/\/wearesmile.com\/help\/documentation\/configuring-live-chat\/","title":{"rendered":"Configuring Live Chat"},"content":{"rendered":"\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Live Chat exists in Hijack on a chapter by chapter basis. This means you could have several chats running within your Hijack each with its own Start and End times. You can add one chat per Chapter.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"blob:https:\/\/wearesmile.com\/e43d8e61-1028-47f6-b15d-ebbbbfed677b\"><\/video><\/figure>\n\n\n\n<p>If you\u2019re adding Live Chat into your chapter, the setup couldn\u2019t be easier. Visit the \u2018Live Chat\u2019 tab to configure.<\/p>\n\n\n\n<p>The date picker here will be familiar to you from setting the Start\/End times of the Hijack itself if in the \u2018Features\u2019 panel. It is worth noting that Live Chat has its own start\/end times independent of the Chapter it sits within. For instance, your Hijack could run on a specific day between 1pm and 2pm but you might choose to have Live Chat active on a Chapter within your Hijack for only a portion of that time: 1.20pm \u2013 1.40pm for example.<\/p>\n\n\n\n<p>You have the option to add a \u2018Pre-Live Message\u2019 which will appear to your audience in the chat tab before it is available to use. There is a handy #date# placeholder function which will pull in the chat\u2019s start date automatically if you would like to include this as part of your message.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re adding Live Chat into your chapter, the setup couldn\u2019t be easier. Visit the \u2018Live Chat\u2019 tab to configure. The date picker here will be familiar to you from setting the Start\/End times of the Hijack itself if in the \u2018Features\u2019 panel. It is worth noting that Live Chat&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[97],"ht-kb-tag":[],"class_list":["post-517","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-configuring-chapters"],"_links":{"self":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/comments?post=517"}],"version-history":[{"count":1,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/517\/revisions"}],"predecessor-version":[{"id":519,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/517\/revisions\/519"}],"wp:attachment":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/media?parent=517"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-category?post=517"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}