{"id":549,"date":"2020-08-05T16:23:49","date_gmt":"2020-08-05T16:23:49","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?post_type=ht_kb&#038;p=549"},"modified":"2020-08-05T16:23:49","modified_gmt":"2020-08-05T16:23:49","slug":"replying-in-a-thread","status":"publish","type":"ht_kb","link":"https:\/\/wearesmile.com\/help\/documentation\/replying-in-a-thread\/","title":{"rendered":"Replying in a thread"},"content":{"rendered":"\n<p>The Thread Overview screen conveniently displays the initial \u2018Message\u2019 that kickstarted a thread and also shows the \u2018Latest Reply\u2019 to that topic.\u00a0<a href=\"https:\/\/wearesmile.com\/help\/documentation\/replying-to-a-question\/\">We\u2019ve described<\/a>\u00a0how you can add a reply from this overview screen.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"837\" style=\"aspect-ratio: 1270 \/ 837;\" width=\"1270\" controls src=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2020\/08\/Replying-in-a-thread.mov\"><\/video><\/figure>\n\n\n\n<p>However, when Live Chat is busy and the \u2018Number of Replies\u2019 begins to stretch into double figures, you might want to read through a more detailed history of the chat thread before replying. This could be to check that one of your colleagues has not already provided a sufficient answer for example or to check whether there may have been other questions asked by a prospective student buried in the middle of the thread (we have included a useful \u2018Unapproved Reply\u2019 stress bubble so that these cases are easy to identify).<\/p>\n\n\n\n<p>In this case, click on the chat bubble for the thread itself to visit a complete history of that thread, including all questions asked and all response given up to this point.<\/p>\n\n\n\n<p>From this view, either hover over a question to bring up the reply options or click \u2018Add Reply\u2019 in order to provide your own response in the familiar WYSIWYG editor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Thread Overview screen conveniently displays the initial \u2018Message\u2019 that kickstarted a thread and also shows the \u2018Latest Reply\u2019 to that topic.\u00a0We\u2019ve described\u00a0how you can add a reply from this overview screen. However, when Live Chat is busy and the \u2018Number of Replies\u2019 begins to stretch into double figures, you&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[],"class_list":["post-549","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-live-chat"],"_links":{"self":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/comments?post=549"}],"version-history":[{"count":1,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/549\/revisions"}],"predecessor-version":[{"id":551,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/549\/revisions\/551"}],"wp:attachment":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/media?parent=549"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-category?post=549"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}