{"id":557,"date":"2020-08-05T16:32:41","date_gmt":"2020-08-05T16:32:41","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?post_type=ht_kb&#038;p=557"},"modified":"2020-08-05T16:32:42","modified_gmt":"2020-08-05T16:32:42","slug":"filtering-chats-by-hijack-and-chapter","status":"publish","type":"ht_kb","link":"https:\/\/wearesmile.com\/help\/documentation\/filtering-chats-by-hijack-and-chapter\/","title":{"rendered":"Filtering chats by Hijack and Chapter"},"content":{"rendered":"\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Hijack includes some powerful filtering tools which become especially useful if you are moderating the Live Chat of several separate Hijacks or Chapters at once.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1744\" style=\"aspect-ratio: 2706 \/ 1744;\" width=\"2706\" controls src=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2020\/08\/Filtering-chats.mov\"><\/video><\/figure>\n\n\n\n<p>Using the \u2018Filter by Hijack\u2019 and \u2018Filter by chapter\u2019 drop-downs when viewing any list of threads on the platform, you are able to customise this list depending on which view you find most useful to the task at hand. Some use cases are outlined below:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>You want a general overview of all Live Chat activity happening on several separate Hijacks you have running at once.<\/strong>&nbsp;Use the \u2018Filter by Hijack\u2019 to load up the thread list for a single Hijack. Update the field and click \u2018Filter chat\u2019 again to easily switch between events.<\/li><li><strong>You\u2019ve been assigned to answer questions on a single chapter in a single Hijack.<\/strong>&nbsp;Use a combination of the filter dropdowns to isolate the exact chat, ensuring you only see what is relevant to your task and eliminating the distraction caused by seeing irrelevant new questions landing in your view.<\/li><li><strong>You\u2019re operating on the same chapter but across multiple different Hijacks<\/strong>. This is where the filter becomes incredibly useful. Say your institution has inserted a chapter on \u2018Accommodation\u2019 into multiple separate Hijacks but wants you to handle chat on all of them. Easy. Use the \u2018Filter by chapter\u2019 dropdown to choose the \u2018Accommodation\u2019 chapter and see the questions asked by users visiting that chapter but on all Hijacks it appears within. Now you can answer all Accommodation questions without needing to leave this single view!<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Using the \u2018Filter by Hijack\u2019 and \u2018Filter by chapter\u2019 drop-downs when viewing any list of threads on the platform, you are able to customise this list depending on which view you find most useful to the task at hand. Some use cases are outlined below: You want a general overview&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[],"class_list":["post-557","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-live-chat"],"_links":{"self":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/comments?post=557"}],"version-history":[{"count":1,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/557\/revisions"}],"predecessor-version":[{"id":559,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/557\/revisions\/559"}],"wp:attachment":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/media?parent=557"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-category?post=557"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}