This accessibility statement applies to Hijack instances provided by SMILE.<\/p>\n\n\n\n
Hijack is a web application run by SMILE. We want as many people as possible to be able to use this website. For example, that means you should be able to:<\/p>\n\n\n\n
We\u2019ve also made the application text as simple as possible to understand.<\/p>\n\n\n\n
AbilityNet<\/a> has advice on making your device easier to use if you have a disability.<\/p>\n\n\n\n We know some parts of this website are not fully accessible:<\/p>\n\n\n\n If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:<\/p>\n\n\n\n We\u2019ll consider your request and get back to you in 5 days.<\/p>\n\n\n\n We\u2019re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we\u2019re not meeting accessibility requirements, contact: our support team via support@wearesmile.com<\/a>.<\/p>\n\n\n\n The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the \u2018accessibility regulations\u2019). If you\u2019re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)<\/a>.<\/p>\n\n\n\n SMILE is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.<\/p>\n\n\n\n This website is partially compliant with the Web Content Accessibility Guidelines version 2.1<\/a> AA standard, due to \u2018the non-compliances and exemptions\u2019 listed below.<\/p>\n\n\n\n The content listed below is non-accessible for the following reasons.<\/p>\n\n\n\n Some videos do not contain the ability to add videos, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).<\/p>\n\n\n\n We plan to add the ability to add captions for all videos by September 2020. When we publish new content we\u2019ll make sure our use of images meets accessibility standards.<\/p>\n\n\n\n Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a \u2018label\u2019 tag.<\/p>\n\n\n\n Our forms are built through third-party software.<\/p>\n\n\n\n We\u2019ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden<\/a> within the meaning of the accessibility regulations. We will aim to update these forms by September 2020.<\/p>\n\n\n\n SMILE provides the Hijack platform, but our users are free to upload content to their instance. The responsibility for the accessibility of this content is deemed to lie with the user or users organisation.<\/p>\n\n\n\nHow accessible Hijack is <\/h2>\n\n\n\n
Feedback and contact information <\/h2>\n\n\n\n
Reporting accessibility problems with this website <\/h2>\n\n\n\n
Enforcement procedure<\/h2>\n\n\n\n
Technical information about this website’s accessibility<\/h2>\n\n\n\n
Compliance status <\/h3>\n\n\n\n
Non-accessible content <\/h2>\n\n\n\n
Non-compliance with the accessibility regulations<\/h3>\n\n\n\n
Disproportionate burden<\/h3>\n\n\n\n
Interactive tools and transactions<\/h4>\n\n\n\n
Content that’s not within the scope of the accessibility regulations<\/h3>\n\n\n\n
Content uploaded by our users<\/h4>\n\n\n\n
Live video<\/h4>\n\n\n\n