{"id":776,"date":"2021-02-18T12:12:13","date_gmt":"2021-02-18T12:12:13","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?post_type=ht_kb&#038;p=776"},"modified":"2021-02-18T12:12:15","modified_gmt":"2021-02-18T12:12:15","slug":"adding-a-chat-service-to-your-website","status":"publish","type":"ht_kb","link":"https:\/\/wearesmile.com\/help\/documentation\/adding-a-chat-service-to-your-website\/","title":{"rendered":"Adding a Chat Service to Your Website"},"content":{"rendered":"\n<p>Live chat services are an increasingly popular way to engage with your website visitors in real time. <\/p>\n\n\n\n<p>We recommend adding your chosen chat service via Google Tag Manager (GTM). Not only does GTM give you more control, it also allows you to add (or change) the service without any development time from SMILE. <\/p>\n\n\n\n<p>Adding chat via GTM is a simple process:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Log into your GTM container and create a new custom HTML tag<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"388\" src=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-1024x388.png\" alt=\"choose 'Custom HTML' for your tag type\" class=\"wp-image-949\" srcset=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-1024x388.png 1024w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-300x114.png 300w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-768x291.png 768w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-50x19.png 50w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-60x23.png 60w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46-100x38.png 100w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-55-46.png 1186w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"letter-spacing: 0px;\">Paste the Javascript code from the chat provider into the body of the tag<\/span><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"376\" src=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-1024x376.png\" alt=\"\" class=\"wp-image-950\" srcset=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-1024x376.png 1024w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-300x110.png 300w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-768x282.png 768w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-50x18.png 50w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-60x22.png 60w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40-100x37.png 100w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Annotation-on-2021-02-18-at-11-59-40.png 1097w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Set the trigger (&#8216;All pages&#8217; is a good option)<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"925\" height=\"243\" src=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10.png\" alt=\"\" class=\"wp-image-951\" srcset=\"https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10.png 925w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10-300x79.png 300w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10-768x202.png 768w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10-50x13.png 50w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10-60x16.png 60w, https:\/\/wearesmile.com\/help\/wp-content\/uploads\/sites\/3\/2021\/02\/Screenshot-on-2021-02-18-at-12-02-10-100x26.png 100w\" sizes=\"auto, (max-width: 925px) 100vw, 925px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Save your tag and submit your changes<\/li><\/ul>\n\n\n\n<p>Your chat service should be live almost instantly. <\/p>\n\n\n\n<p>With GTM, you can change, pause or remove your live chat tag at any time, giving you much better control over how chat runs on your site.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Live chat services are an increasingly popular way to engage with your website visitors in real time. We recommend adding your chosen chat service via Google Tag Manager (GTM). Not only does GTM give you more control, it also allows you to add (or change) the service without any development&#8230;<\/p>\n","protected":false},"author":8,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[92],"ht-kb-tag":[],"class_list":["post-776","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general"],"_links":{"self":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/comments?post=776"}],"version-history":[{"count":3,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/776\/revisions"}],"predecessor-version":[{"id":953,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/776\/revisions\/953"}],"wp:attachment":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/media?parent=776"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-category?post=776"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}