{"id":815,"date":"2020-12-04T11:31:38","date_gmt":"2020-12-04T11:31:38","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?post_type=ht_kb&p=815"},"modified":"2020-12-07T21:31:38","modified_gmt":"2020-12-07T21:31:38","slug":"prioritisation-fee","status":"publish","type":"ht_kb","link":"https:\/\/wearesmile.com\/help\/documentation\/prioritisation-fee\/","title":{"rendered":"Prioritisation Fee"},"content":{"rendered":"\n

For us, saying \u2018yes\u2019 to a deadline and then failing to meet the expectation is not where we want to be – so we\u2019ve invested time and money into processes and procedures to set and manage expectations better. When a change control request is logged, we offer a Prioritisation Fee. This allows your work to be prioritised over other requests<\/strong> that come in.<\/p>\n\n\n\n

What is a Prioritisation Fee?<\/h2>\n\n\n\n

It\u2019s a bit like paying for fast track at a theme park. If you don\u2019t pay for fast track, you\u2019re still getting on the ride. And if you visit the park in a non-peak time, you’ll get on the ride in \u2018fast track\u2019 times without needing to pay extra. But if you visit in peak seasons, you might need to wait a little bit longer to get on the ride if you choose not to upgrade to a fast track ticket.<\/p>\n\n\n\n

It\u2019s important to note that this isn\u2019t a rush fee – it is a\u00a0Prioritisation Fee – and for us this distinction is important. This is totally optional, and\u00a0we\u2019ll always do our best to meet your deadline regardless of whether you pay for prioritisation or not<\/strong>. But if you use this,\u00a0it allows you to jump the queue of work<\/strong>.<\/p>\n\n\n\n

A Prioritisation Fee is not a guarantee<\/em> for delivery by your requested target delivery date, but if you utilise a Prioritisation Fee, your request will be labelled Priority 1 <\/strong>– ahead of Priority 2 and Priority 3 pieces of work.<\/p>\n\n\n\n

When could a Prioritisation Fee be used? <\/h2>\n\n\n\n

Our Prioritisation Fee is designed for use on new features, functions or enhancements to your website. Support issues are dealt with as part of a HappyPress subscription<\/a> carry their own priority system (based on our support SLA). However, if you would like to bump up the priority of a support ticket, you could utilise a Prioritisation Fee to do so.<\/p>\n\n\n\n

What if everyone pays a Prioritisation Fee?<\/h2>\n\n\n\n

In order to prevent every client from using the prioritisation fee, it will adapt to the current situation. During peak times it\u2019ll rise, and during non-peak times, it\u2019ll drop.<\/p>\n\n\n\n

Are there any other options?<\/h2>\n\n\n\n

We’ve created multiple options for our clients that help them to get their work done, balancing the classic project management triangle<\/a>, of speed, quality and cost:<\/p>\n\n\n\n