{"id":875,"date":"2021-01-18T12:38:09","date_gmt":"2021-01-18T12:38:09","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?post_type=ht_kb&#038;p=875"},"modified":"2021-01-18T12:38:11","modified_gmt":"2021-01-18T12:38:11","slug":"critical-event-support","status":"publish","type":"ht_kb","link":"https:\/\/wearesmile.com\/help\/documentation\/critical-event-support\/","title":{"rendered":"Critical Event Support"},"content":{"rendered":"\n<p>We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security.<\/p>\n\n\n\n<p>Our event support can take many forms, but we have found the following to be beneficial:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>SMILE team member available online throughout times that you specify &#8211; we recommend having us available for the hour running up to your event.<\/li><li>Pre-event support<ul><li>Event promotion<ul><li>Email and social media consultancy<\/li><\/ul><\/li><\/ul><\/li><li>SMILE hosted zoom call available to drop in at any point during the event.<ul><li>Event staff from across the institution have access and can utilise SMILE expertise to answer support queries\u00a0<\/li><\/ul><\/li><li>Wider SMILE team support available upon request<\/li><li>Out of Business hours support available upon request<\/li><li>Event dashboard<ul><li>Live analytics and event reporting<\/li><\/ul><\/li><li>Expert, on-the-fly analysis<ul><li>Understand how your event is playing out<\/li><\/ul><\/li><li>A PDF report of your event including:<ul><li>Unique users attended<\/li><li>Number of questions answered<\/li><li>Chapter interactions<\/li><li>Chapter views<\/li><li>Number of countries that attendees participated from\u00a0<\/li><li>Top 20 country breakdown<\/li><li>Data capture forms completed<\/li><li>Top 10 Hijacks<\/li><li>Top 10 most engaged Hijacks<\/li><li>Total number of Hijacks created<\/li><li>Total number of Chapters created<\/li><li>Total number of images uploaded<\/li><li>Total number of profiles added<\/li><li>Total number of stories added<\/li><li>Total number of courses added<\/li><li>Highlighted chat responses<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Critical Event Support is charged at \u00a3200 (taxes additional) per hour.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security. Our event support can take many forms, but we have found the following to be beneficial: SMILE team member available online throughout times&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[104],"ht-kb-tag":[],"class_list":["post-875","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-additional-support-services"],"_links":{"self":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/comments?post=875"}],"version-history":[{"count":1,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/875\/revisions"}],"predecessor-version":[{"id":876,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb\/875\/revisions\/876"}],"wp:attachment":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/media?parent=875"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-category?post=875"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}