{"id":427,"date":"2020-08-05T08:22:12","date_gmt":"2020-08-05T08:22:12","guid":{"rendered":"https:\/\/wearesmile.com\/help\/?page_id=427"},"modified":"2021-10-08T08:54:28","modified_gmt":"2021-10-08T07:54:28","slug":"start-a-support-ticket","status":"publish","type":"page","link":"https:\/\/wearesmile.com\/help\/start-a-support-ticket\/","title":{"rendered":"Open a Service Desk Request"},"content":{"rendered":"<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_16' style='display:none'><div id='gf_16' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'>Our service desk is the best way to get support, and is manned from 9am-5pm Mon-Fri and requires a HappyPress (formerly Hosting, Maintenance &#038; Support contract) or a Hijack\/OnCourse subscription.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_16'  action='\/help\/wp-json\/wp\/v2\/pages\/427#gf_16' data-formid='16' novalidate><input type=\"hidden\" name=\"gpuid_existing_value_48\" id=\"gpuid_existing_value_48\" value=\"1eacffe7d84bf64ee0c43cbc482512e5\" \/><div id='gf_page_steps_16' class='gf_page_steps'><div id='gf_step_16_1' class='gf_step gf_step_active gf_step_first'><span class='gf_step_number'>1<\/span><span class='gf_step_label'>Basic Info<\/span><\/div><div id='gf_step_16_2' class='gf_step gf_step_next gf_step_pending'><span class='gf_step_number'>2<\/span><span class='gf_step_label'>Understanding Priority<\/span><\/div><div id='gf_step_16_3' class='gf_step gf_step_pending'><span class='gf_step_number'>3<\/span><span class='gf_step_label'>Priority<\/span><\/div><div id='gf_step_16_4' class='gf_step gf_step_pending'><span class='gf_step_number'>4<\/span><span class='gf_step_label'>Devices<\/span><\/div><div id='gf_step_16_5' class='gf_step gf_step_last gf_step_pending'><span class='gf_step_number'>5<\/span><span class='gf_step_label'>Detail<\/span><\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_16_1' class='gform_page ' data-js='page-field-id-0' >\n\t\t\t\t\t<div class='gform_page_fields'><ul id='gform_fields_16' class='gform_fields top_label form_sublabel_above description_above validation_below'><li id=\"field_16_2\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_16_2'>\n                            \n                            <span id='input_16_2_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_16_2_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                    <input type='text' name='input_2.3' id='input_16_2_3' value=''   aria-required='true'     \/>\n                                                <\/span>\n                            \n                            <span id='input_16_2_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_16_2_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                            <input type='text' name='input_2.6' id='input_16_2_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><\/li><li id=\"field_16_3\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_16_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_16_3' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_16_42\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >What do you require support with?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_42'>If other, please type in the URL to the website you need help with.<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_42'>\n\t\t\t<li class='gchoice gchoice_16_42_0'>\n\t\t\t\t<input name='input_42' type='radio' value='Hijack'  id='choice_16_42_0'    \/>\n\t\t\t\t<label for='choice_16_42_0' id='label_16_42_0' class='gform-field-label gform-field-label--type-inline'>Hijack<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_42_1'>\n\t\t\t\t<input name='input_42' type='radio' value='OnCourse'  id='choice_16_42_1'    \/>\n\t\t\t\t<label for='choice_16_42_1' id='label_16_42_1' class='gform-field-label gform-field-label--type-inline'>OnCourse<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_42_2'>\n\t\t\t\t<input name='input_42' type='radio' value='gf_other_choice'  id='choice_16_42_2'   onfocus=\"jQuery(this).next('input').focus();\" \/>\n\t\t\t\t<input class='small' id='input_16_42_other' name='input_42_other' type='text' value='Other' aria-label='Other' onfocus='jQuery(this).prev(\"input\")[0].click(); if(jQuery(this).val() == \"Other\") { jQuery(this).val(\"\"); }' onblur='if(jQuery(this).val().replace(\" \", \"\") == \"\") { jQuery(this).val(\"Other\"); }'   \/>\n\t\t\t<\/li><\/ul><\/div><\/fieldset><\/li><li id=\"field_16_11\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><p>Whilst content production, delivery and upload along with live event support are additional fees, we offer a basic level of support for free to all hijack customers. This allows you to get help for specific issues that you encounter. <\/p>\n\n<p>Hijack Customers: If you would like support outside these hours, we offer additional support on a per-event basis.<\/p>\n\n<p>For more information please call or email our sales team: 0800 358 3608 or enquiries@wearesmile.com<\/p><\/li><li id=\"field_16_33\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Type of request<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_33'>\n\t\t\t<li class='gchoice gchoice_16_33_0'>\n\t\t\t\t<input name='input_33' type='radio' value='broken'  id='choice_16_33_0'    \/>\n\t\t\t\t<label for='choice_16_33_0' id='label_16_33_0' class='gform-field-label gform-field-label--type-inline'>There is a problem<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_33_1'>\n\t\t\t\t<input name='input_33' type='radio' value='users'  id='choice_16_33_1'    \/>\n\t\t\t\t<label for='choice_16_33_1' id='label_16_33_1' class='gform-field-label gform-field-label--type-inline'>Add\/update users<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_33_2'>\n\t\t\t\t<input name='input_33' type='radio' value='menu'  id='choice_16_33_2'    \/>\n\t\t\t\t<label for='choice_16_33_2' id='label_16_33_2' class='gform-field-label gform-field-label--type-inline'>Menu update<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_33_3'>\n\t\t\t\t<input name='input_33' type='radio' value='other'  id='choice_16_33_3'    \/>\n\t\t\t\t<label for='choice_16_33_3' id='label_16_33_3' class='gform-field-label gform-field-label--type-inline'>Other advice<\/label>\n\t\t\t<\/li><\/ul><\/div><\/fieldset><\/li><li id=\"field_16_43\" class=\"gfield gfield--type-consent gfield--type-choice gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Consent<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description gfield_consent_description' id='gfield_consent_description_16_43' tabindex='0'>We expect everyone at SMILE, and who interacts with SMILE, to follow the SMILE Code of Conduct: https:\/\/wearesmile.com\/code-of-conduct\/<br \/>\n<br \/>\nWe&#8217;ve taken the time to outline the process of what constitutes a good support. It is beneficial to follow the guidance here to help us to help you. You agree to have read and follow the guidance set out on our wiki: https:\/\/wearesmile.com\/help\/documentation\/how-to-write-a-good-support-ticket\/<br \/>\n<br \/>\nSubmitting a request via this form is subject to our Terms of Service: https:\/\/wearesmile.com\/tos<br \/>\n<br \/>\nUnder no circumstances should you attach files including personal or sensitive data. In order to transfer personally sensitive data you should provide password, or account restricted access to a file as a link within your description.<br \/>\n<br \/>\nThe priority of your request will be automatically calculated from the details that you fill out in this form.<\/div><div class='ginput_container ginput_container_consent'><input name='input_43.1' id='input_16_43_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_16_43\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_16_43_1' >I agree to the service desk terms and conditions<\/label><input type='hidden' name='input_43.2' value='I agree to the service desk terms and conditions' class='gform_hidden' \/><input type='hidden' name='input_43.3' value='26' class='gform_hidden' \/><\/div><\/li><li id=\"field_16_14\" class=\"gfield gfield--type-checkbox gfield--type-choice field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Keep-in-touch<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_16_14'><li class='gchoice gchoice_select_all'>\n\t\t\t\t\t\t<input class='gfield-choice-input' type='checkbox' id='choice_14_select_all'   onclick='gformToggleCheckboxes( this )' onkeypress='gformToggleCheckboxes( this )' \/>\n\t\t\t\t\t\t<label for='choice_14_select_all' id='label_14_select_all' class='gform-field-label  gform-field-label--type-inline' data-label-select='Select All' data-label-deselect='Deselect All'>Select All<\/label>\n\t\t\t\t\t<\/li><li class='gchoice gchoice_16_14_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.1' type='checkbox'  value='I would like to be informed about SMILE service updates'  id='choice_16_14_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_14_1' id='label_16_14_1' class='gform-field-label gform-field-label--type-inline'>I would like to be informed about SMILE service updates<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_14_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.2' type='checkbox'  value='I would like to receive marketing communications from SMILE'  id='choice_16_14_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_14_2' id='label_16_14_2' class='gform-field-label gform-field-label--type-inline'>I would like to receive marketing communications from SMILE<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/fieldset><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_16_9' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_16_2' class='gform_page' data-js='page-field-id-9' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_16_2' class='gform_fields top_label form_sublabel_above description_above validation_below'><li id=\"field_16_30\" class=\"gfield gfield--type-section gsection field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Understanding priority<\/h2><div class='gsection_description' id='gfield_description_16_30'>We have 4 levels of priority. In order of urgency, these are: Next on bench, 1, 2, 3, and No Priority SLA.\n\nIf your issue is classified as &#8220;Next on bench&#8221; it will be the next active support ticket that we work on. If your ticket is assigned &#8220;No Priority SLA&#8221; it will be dealt with when all other tickets with a higher priority have been completed.\n\nWe will now ask you some questions to understand the priority of your issue. This is automatically calculated based on set parameters, and we will not change the assigned priority level if you ask us to.<\/div><\/li><li id=\"field_16_29\" class=\"gfield gfield--type-quiz gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible gquiz-field \"  data-field-class=\"gquiz-field\" ><label class='gfield_label gform-field-label' >How many people are affected?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_29'>Only confirm the number of people that have contacted you regarding this issue. Do not make assumptions. You may wish to check with others before answering this question.<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_29'>\n\t\t\t<li class='gchoice gchoice_16_29_0'>\n\t\t\t\t<input name='input_29' type='radio' value='gquiz291e78306b'  id='choice_16_29_0'    \/>\n\t\t\t\t<label for='choice_16_29_0' id='label_16_29_0' class='gform-field-label gform-field-label--type-inline'>Only I have seen this issue<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_29_1'>\n\t\t\t\t<input name='input_29' type='radio' value='gquiz294c82d614'  id='choice_16_29_1'    \/>\n\t\t\t\t<label for='choice_16_29_1' id='label_16_29_1' class='gform-field-label gform-field-label--type-inline'>Less than 5 people have verified the issue<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_29_2'>\n\t\t\t\t<input name='input_29' type='radio' value='gquiz294e21300f'  id='choice_16_29_2'    \/>\n\t\t\t\t<label for='choice_16_29_2' id='label_16_29_2' class='gform-field-label gform-field-label--type-inline'>More than 5 people have contacted me about the this issue<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_16_31\" class=\"gfield gfield--type-quiz gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible gquiz-field \"  data-field-class=\"gquiz-field\" ><label class='gfield_label gform-field-label' >Qualification<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_31'>You should only open one issue at a time. If you have multiple issues, please open multiple tickets. This will help us to work faster. If you ignore this advice your issue will automatically assigned the &#8220;No Priority SLA&#8221; priority status.<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_31'>\n\t\t\t<li class='gchoice gchoice_16_31_0'>\n\t\t\t\t<input name='input_31' type='radio' value='gquiz31dd5a44cf'  id='choice_16_31_0'    \/>\n\t\t\t\t<label for='choice_16_31_0' id='label_16_31_0' class='gform-field-label gform-field-label--type-inline'>My website is down<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_31_1'>\n\t\t\t\t<input name='input_31' type='radio' value='gquiz31f7a6b315'  id='choice_16_31_1'    \/>\n\t\t\t\t<label for='choice_16_31_1' id='label_16_31_1' class='gform-field-label gform-field-label--type-inline'>I&#8217;ve forgotten my password<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_31_2'>\n\t\t\t\t<input name='input_31' type='radio' value='gquiz315786e5e0'  id='choice_16_31_2'    \/>\n\t\t\t\t<label for='choice_16_31_2' id='label_16_31_2' class='gform-field-label gform-field-label--type-inline'>Specific website functionality is not working as expected<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_31_3'>\n\t\t\t\t<input name='input_31' type='radio' value='gquiz3139479229'  id='choice_16_31_3'    \/>\n\t\t\t\t<label for='choice_16_31_3' id='label_16_31_3' class='gform-field-label gform-field-label--type-inline'>I would like to request a change to the way the website currently works<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_31_4'>\n\t\t\t\t<input name='input_31' type='radio' value='gquiz31a181b541'  id='choice_16_31_4'    \/>\n\t\t\t\t<label for='choice_16_31_4' id='label_16_31_4' class='gform-field-label gform-field-label--type-inline'>I&#8217;m not happy with the way something looks<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_31_5'>\n\t\t\t\t<input name='input_31' type='radio' value='gquiz315df789c2'  id='choice_16_31_5'    \/>\n\t\t\t\t<label for='choice_16_31_5' id='label_16_31_5' class='gform-field-label gform-field-label--type-inline'>API\/Feed\/External service issue<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_16_51\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Are you sure that the API is not the cause of the issue?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_51'>Most external service support tickets  are data quality issues. You must ensure that steps have been taken to identify that the API\/feed\/external service is functioning as expected and the data is being sent correctly.<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_51'>\n\t\t\t<li class='gchoice gchoice_16_51_0'>\n\t\t\t\t<input name='input_51' type='radio' value='Yes'  id='choice_16_51_0'    \/>\n\t\t\t\t<label for='choice_16_51_0' id='label_16_51_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li><\/ul><\/div><\/fieldset><\/li><li id=\"field_16_53\" class=\"gfield gfield--type-quiz gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible gquiz-field \"  data-field-class=\"gquiz-field\" ><label class='gfield_label gform-field-label' >API Information<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_53'>Feed\/API call URLs are the only accurate source of truth and allow us to help you quickly. Other evidence is fallible, and will take us longer to support you with.<\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_53'>\n\t\t\t<li class='gchoice gchoice_16_53_0'>\n\t\t\t\t<input name='input_53' type='radio' value='gquiz53b1c07125'  id='choice_16_53_0'    \/>\n\t\t\t\t<label for='choice_16_53_0' id='label_16_53_0' class='gform-field-label gform-field-label--type-inline'>I have the URL to the feed\/api-call that evidences the data is correct<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_53_1'>\n\t\t\t\t<input name='input_53' type='radio' value='gquiz532b92a9ca'  id='choice_16_53_1'    \/>\n\t\t\t\t<label for='choice_16_53_1' id='label_16_53_1' class='gform-field-label gform-field-label--type-inline'>I have other evidence<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_53_2'>\n\t\t\t\t<input name='input_53' type='radio' value='gquiz53f4d218ec'  id='choice_16_53_2'    \/>\n\t\t\t\t<label for='choice_16_53_2' id='label_16_53_2' class='gform-field-label gform-field-label--type-inline'>I do not have any evidence to provide<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_16_54\" class=\"gfield gfield--type-website gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_16_54'>Feed\/API Call URL<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_container ginput_container_website'>\n                    <input aria-describedby='field_16_54_dmessage' name='input_54' id='input_16_54' type='url' value='' class='medium'    placeholder='https:\/\/' aria-required=\"true\" aria-invalid=\"false\" \/>\n                <\/div><\/li><li id=\"field_16_52\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_16_52'>What steps did you take to identify that the issue was not in the API\/feed\/external service?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_52'>Please be as detailed as possible. If relevant, you should provide examples of returned data and urls to endpoints to recreate the data call. <\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_52' id='input_16_52' class='textarea medium'  aria-describedby=\"gfield_description_16_52\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_16_34\" class=\"gfield gfield--type-quiz gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible gquiz-field \"  data-field-class=\"gquiz-field\" ><label class='gfield_label gform-field-label' >Fault<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_16_34'>\n\t\t\t<li class='gchoice gchoice_16_34_0'>\n\t\t\t\t<input name='input_34' type='radio' value='gquiz349eaefc95'  id='choice_16_34_0'    \/>\n\t\t\t\t<label for='choice_16_34_0' id='label_16_34_0' class='gform-field-label gform-field-label--type-inline'>No one is at fault<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_34_1'>\n\t\t\t\t<input name='input_34' type='radio' value='gquiz34150f7474'  id='choice_16_34_1'    \/>\n\t\t\t\t<label for='choice_16_34_1' id='label_16_34_1' class='gform-field-label gform-field-label--type-inline'>I don&#8217;t know<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_34_2'>\n\t\t\t\t<input name='input_34' type='radio' value='gquiz342a0dd9ab'  id='choice_16_34_2'    \/>\n\t\t\t\t<label for='choice_16_34_2' id='label_16_34_2' class='gform-field-label gform-field-label--type-inline'>It&#8217;s my fault<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_34_3'>\n\t\t\t\t<input name='input_34' type='radio' value='gquiz3424d3175d'  id='choice_16_34_3'    \/>\n\t\t\t\t<label for='choice_16_34_3' id='label_16_34_3' class='gform-field-label gform-field-label--type-inline'>It&#8217;s not my fault, but it&#8217;s not SMILE&#8217;s fault either<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_16_34_4'>\n\t\t\t\t<input name='input_34' type='radio' value='gquiz3416dd9902'  id='choice_16_34_4'    \/>\n\t\t\t\t<label for='choice_16_34_4' id='label_16_34_4' class='gform-field-label gform-field-label--type-inline'>It&#8217;s SMILE&#8217;s fault<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_16_24' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_16_24' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_16_3' class='gform_page' data-js='page-field-id-24' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_16_3' class='gform_fields top_label form_sublabel_above description_above validation_below'><li id=\"field_16_22\" class=\"gfield gfield--type-checkbox gfield--type-choice field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >What device have you verified the issue on?<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_16_22'><li class='gchoice gchoice_16_22_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.1' type='checkbox'  value='Desktop'  id='choice_16_22_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_22_1' id='label_16_22_1' class='gform-field-label gform-field-label--type-inline'>Desktop<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_22_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.2' type='checkbox'  value='Laptop'  id='choice_16_22_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_22_2' id='label_16_22_2' class='gform-field-label gform-field-label--type-inline'>Laptop<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_22_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.3' type='checkbox'  value='Tablet'  id='choice_16_22_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_22_3' id='label_16_22_3' class='gform-field-label gform-field-label--type-inline'>Tablet<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_22_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.4' type='checkbox'  value='Phone'  id='choice_16_22_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_22_4' id='label_16_22_4' class='gform-field-label gform-field-label--type-inline'>Phone<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_22_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.5' type='checkbox'  value='Other'  id='choice_16_22_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_22_5' id='label_16_22_5' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/fieldset><\/li><li id=\"field_16_23\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Which browsers have you verified the issue on?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_16_23'><li class='gchoice gchoice_16_23_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_23.1' type='checkbox'  value='Safari'  id='choice_16_23_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_23_1' id='label_16_23_1' class='gform-field-label gform-field-label--type-inline'>Safari<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_23_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_23.2' type='checkbox'  value='Chrome'  id='choice_16_23_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_23_2' id='label_16_23_2' class='gform-field-label gform-field-label--type-inline'>Chrome<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_23_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_23.3' type='checkbox'  value='Firefox'  id='choice_16_23_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_23_3' id='label_16_23_3' class='gform-field-label gform-field-label--type-inline'>Firefox<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_23_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_23.4' type='checkbox'  value='Edge'  id='choice_16_23_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_23_4' id='label_16_23_4' class='gform-field-label gform-field-label--type-inline'>Edge<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_23_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_23.5' type='checkbox'  value='Internet Explorer'  id='choice_16_23_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_23_5' id='label_16_23_5' class='gform-field-label gform-field-label--type-inline'>Internet Explorer<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_16_23_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_23.6' type='checkbox'  value='Other'  id='choice_16_23_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_16_23_6' id='label_16_23_6' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/fieldset><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_16_35' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_16_35' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_16_4' class='gform_page' data-js='page-field-id-35' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_16_4' class='gform_fields top_label form_sublabel_above description_above validation_below'><li id=\"field_16_38\" class=\"gfield gfield--type-section gsection field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Admin URLs<\/h2><\/li><li id=\"field_16_37\" class=\"gfield gfield--type-list gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >List of affected Hijack Admin URLs<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_37'>Please provide links to the CMS edit screen of the Hijack where the issue resides.<\/div><style type=\"text\/css\">\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons {\n\t\t\t\t\t\t\tvertical-align: middle !important;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons img {\n\t\t\t\t\t\t\tbackground-color: transparent !important;\n\t\t\t\t\t\t\tbackground-position: 0 0;\n\t\t\t\t\t\t\tbackground-size: 16px 16px !important;\n\t\t\t\t\t\t\tbackground-repeat: no-repeat;\n\t\t\t\t\t\t\tborder: none !important;\n\t\t\t\t\t\t\twidth: 16px !important;\n\t\t\t\t\t\t\theight: 16px !important;\n\t\t\t\t\t\t\topacity: 0.5;\n\t\t\t\t\t\t\ttransition: opacity .5s ease-out;\n\t\t\t\t\t\t    -moz-transition: opacity .5s ease-out;\n\t\t\t\t\t\t    -webkit-transition: opacity .5s ease-out;\n\t\t\t\t\t\t    -o-transition: opacity .5s ease-out;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons a:hover img {\n\t\t\t\t\t\t\topacity: 1.0;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t<\/style><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_37_col1' class='gfield_list_col_odd' \/><col id='gfield_list_37_col2' class='gfield_list_col_even' \/><\/colgroup><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_37_cell1' ><input title='List of affected Hijack Admin URLs'aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_16_37\" aria-label='List of affected Hijack Admin URLs, Row 1' data-aria-label-template='List of affected Hijack Admin URLs, Row {0}' type='text' name='input_37[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/fieldset><\/li><li id=\"field_16_39\" class=\"gfield gfield--type-list field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >List of affected Chapter Admin URLs<\/label><div class='gfield_description' id='gfield_description_16_39'>Please provide links to the CMS edit screen of the Chapter, where the issue resides.<\/div><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_39_col1' class='gfield_list_col_odd' \/><col id='gfield_list_39_col2' class='gfield_list_col_even' \/><\/colgroup><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_39_cell1' ><input title='List of affected Chapter Admin URLs'aria-invalid='false'  aria-describedby=\"gfield_description_16_39\" aria-label='List of affected Chapter Admin URLs, Row 1' data-aria-label-template='List of affected Chapter Admin URLs, Row {0}' type='text' name='input_39[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/fieldset><\/li><li id=\"field_16_40\" class=\"gfield gfield--type-list field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >List of affected Content Admin URLs<\/label><div class='gfield_description' id='gfield_description_16_40'>Please provide links to the CMS edit screen of the Content (story, course, people, etc), where the issue resides.<\/div><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_40_col1' class='gfield_list_col_odd' \/><col id='gfield_list_40_col2' class='gfield_list_col_even' \/><\/colgroup><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_40_cell1' ><input title='List of affected Content Admin URLs'aria-invalid='false'  aria-describedby=\"gfield_description_16_40\" aria-label='List of affected Content Admin URLs, Row 1' data-aria-label-template='List of affected Content Admin URLs, Row {0}' type='text' name='input_40[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/fieldset><\/li><li id=\"field_16_12\" class=\"gfield gfield--type-list field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >List of affected backend CMS URLs<\/label><div class='gfield_description' id='gfield_description_16_12'>Please provide links to the CMS edit screen of the content that where the issue resides<\/div><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_12_col1' class='gfield_list_col_odd' \/><col id='gfield_list_12_col2' class='gfield_list_col_even' \/><\/colgroup><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_12_cell1' ><input title='List of affected backend CMS URLs'aria-invalid='false'  aria-describedby=\"gfield_description_16_12\" aria-label='List of affected backend CMS URLs, Row 1' data-aria-label-template='List of affected backend CMS URLs, Row {0}' type='text' name='input_12[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/fieldset><\/li><li id=\"field_16_41\" class=\"gfield gfield--type-section gsection field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Front-end URLs<\/h2><div class='gsection_description' id='gfield_description_16_41'>The front-end is what we call what the end-user sees. If we were a user, which URLs would your issue be visible at?<\/div><\/li><li id=\"field_16_13\" class=\"gfield gfield--type-list field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >URL(s) where we can see the issue<\/label><div class='gfield_description' id='gfield_description_16_13'>This should be what the user sees. For Hijack customers: If your hijack is not currently available, then you should make it live on a test page.<\/div><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_13_col1' class='gfield_list_col_odd' \/><col id='gfield_list_13_col2' class='gfield_list_col_even' \/><\/colgroup><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_13_cell1' ><input title='URL(s) where we can see the issue'aria-invalid='false'  aria-describedby=\"gfield_description_16_13\" aria-label='URL(s) where we can see the issue, Row 1' data-aria-label-template='URL(s) where we can see the issue, Row {0}' type='text' name='input_13[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/wearesmile.com\/help\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/fieldset><\/li><\/ul>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_16_21' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_16_21' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_16_5' class='gform_page' data-js='page-field-id-21' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <ul id='gform_fields_16_5' class='gform_fields top_label form_sublabel_above description_above validation_below'><li id=\"field_16_48\" class=\"gfield gfield--type-uid field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_hidden\"  ><label class='gfield_label gform-field-label' for='input_16_48'>Unique ID<\/label><div class='ginput_container ginput_container_hidden'><input name='input_48' id='input_16_48' type='hidden' value=''  \/><\/div><\/li><li id=\"field_16_50\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><H2>Understanding Priority<\/H2>\n<p>We aim to add and update users and menus as quickly as possible. <\/p>\n\n<p>User and menu requests are automatically assigned the priority &#8220;No priority SLA&#8221;, but they are often dealt with quite quickly.<\/p><\/li><li id=\"field_16_6\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_16_6'>What is a summary of your issue in one sentence?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_16_6' type='text' value='' class='large' maxlength='240'    aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_16_7\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_16_7'>Describe your issue<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\"> * <span class='sr-only'> REQUIRED<\/span><\/span><\/span><\/label><div class='gfield_description' id='gfield_description_16_7'>In more detail, please let us know more about the problem you have.<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_16_7' class='textarea medium'  aria-describedby=\"gfield_description_16_7\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_16_8\" class=\"gfield gfield--type-fileupload field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_16_8'>Attachment<\/label><div class='gfield_description' id='gfield_description_16_8'>If you have a screenshot of the issue or another attachment to add to this request, please upload it here. Under no circumstances should you attach files including personal or sensitive data. In order to transfer personally sensitive data you should provide password, or account restricted access to a file as a link within your description.<\/div><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_16_8' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_16_8&quot;,&quot;container&quot;:&quot;gform_multifile_upload_16_8&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_16_8&quot;,&quot;filelist&quot;:&quot;gform_preview_16_8&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/wearesmile.com\\\/help\\\/?gf_page=2820f57f58d908a&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/wearesmile.com\\\/help\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/wearesmile.com\\\/help\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;csv,eps,gif,jpeg,jpg,json,mp3,mp4,mpeg,pdf,png,psd,rtf,svg,ttf,txt,xml&quot;}],&quot;max_file_size&quot;:&quot;268435456b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:16,&quot;field_id&quot;:8,&quot;_gform_file_upload_nonce_16_8&quot;:&quot;83a2e44685&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_16_8&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_16_8' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_16_8' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_16_8 gfield_description_16_8\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_16_8'>Accepted file types: csv, eps, gif, jpeg, jpg, json, mp3, mp4, mpeg, pdf, png, psd, rtf, svg, ttf, txt, xml, Max. file size: 256 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_16_8'><\/ul> <div id='gform_preview_16_8' class='ginput_preview_list'><\/div><\/div><\/li><\/ul><\/div>\n        <div 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*\/\n<\/script>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","footnotes":""},"class_list":["post-427","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/pages\/427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/comments?post=427"}],"version-history":[{"count":4,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/pages\/427\/revisions"}],"predecessor-version":[{"id":1206,"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/pages\/427\/revisions\/1206"}],"wp:attachment":[{"href":"https:\/\/wearesmile.com\/help\/wp-json\/wp\/v2\/media?parent=427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}