Critical Event Support

We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security.

Our event support can take many forms, but we have found the following to be beneficial:

  • SMILE team member available online throughout times that you specify – we recommend having us available for the hour running up to your event.
  • Pre-event support
    • Event promotion
      • Email and social media consultancy
  • SMILE hosted zoom call available to drop in at any point during the event.
    • Event staff from across the institution have access and can utilise SMILE expertise to answer support queries 
  • Wider SMILE team support available upon request
  • Out of Business hours support available upon request
  • Event dashboard
    • Live analytics and event reporting
  • Expert, on-the-fly analysis
    • Understand how your event is playing out
  • A PDF report of your event including:
    • Unique users attended
    • Number of questions answered
    • Chapter interactions
    • Chapter views
    • Number of countries that attendees participated from 
    • Top 20 country breakdown
    • Data capture forms completed
    • Top 10 Hijacks
    • Top 10 most engaged Hijacks
    • Total number of Hijacks created
    • Total number of Chapters created
    • Total number of images uploaded
    • Total number of profiles added
    • Total number of stories added
    • Total number of courses added
    • Highlighted chat responses

Critical Event Support is charged at ÂŁ200 (taxes additional) per hour.

Updated on January 18, 2021

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