Critical Event Support

We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security.

Our event support can take many forms, but we have found the following to be beneficial:

• SMILE team member available online throughout times that you specify – we recommend having us available for the hour running up to your event.
• Pre-event support
  • Event promotion
    • Email and social media consultancy
• SMILE hosted zoom call available to drop in at any point during the event.
  • Event staff from across the institution have access and can utilise SMILE expertise to answer support queries 
• Wider SMILE team support available upon request
• Out of Business hours support available upon request
• Event dashboard
  • Live analytics and event reporting
• Expert, on-the-fly analysis
  • Understand how your event is playing out
• A PDF report of your event including:
  • Unique users attended
  • Number of questions answered
  • Chapter interactions
  • Chapter views
  • Number of countries that attendees participated from 
  • Top 20 country breakdown
  • Data capture forms completed
  • Top 10 Hijacks
  • Top 10 most engaged Hijacks
  • Total number of Hijacks created
  • Total number of Chapters created
  • Total number of images uploaded
  • Total number of profiles added
  • Total number of stories added
  • Total number of courses added
  • Highlighted chat responses

Critical Event Support is charged at £200 (taxes additional) per hour.