Moving your site away from SMILE to another provider doesn’t have to be awkward. This article sets out our process and expectations so that you can go into a migration prepared. The Request Date The “Request Date” will be considered the date in which you made a formal request to…
For the most part, creating text content in the classic WordPress page editor provides a similar experience to that of most popular offline word processors. However, there do exist some longstanding differences – a result of WordPress’ optimisation for the web – which can provide initial frustration for some users….
Depending on your own user role and its level of permissions, you may have the power to reset the password(s) of your colleagues or staff in the case that they find themselves unable to access the site. This can happen for a number of reasons – commonly due to forgotten…
Technically, everything in WordPress is a Post. Post is the default term for a content item. The default Post Type in WordPress is called “Posts”. As WordPress began as a blogging platform, we predominantly use this for news, and rename it in the Back-end appropriately. But in the Back-end you’ll…
In projects where SMILE is engaged in ongoing Support and Maintenance, we understand and take seriously the fact that we are responsible for the resolution of issues. However, responsibility for the speediness and efficacy of these resolutions is shared between us and our customers. We will always do our best…
At SMILE, we sometimes find ourselves excitedly sharing ideas in a language which is unique to people who build websites. However, we realise that this can sound alien to those who don’t spend all day doing the same! Here, we’ve tried to break down some of the terms we use…
We want to be part of an inclusive, respectful and friendly world. So whether you are an employee, customer or supplier; we expect everyone that works with SMILE to abide by this code. Expectations If you’re asking for help, make it as easy as possible for others to help you.Provide…
You may open a Subject Access Request (SAR) with SMILE. You must fill in the attached form, and we ask that you keep your request as specific as possible. Some examples are outlined in the attached form. We will reply to your SAR in no more than 40 calendar days….
Introduction This data retention policy sets out the obligations of We Are SMILE Ltd (“us/we/our”) and the basis upon which we shall retain, review and destroy data held by us, or within our custody or control. This policy applies to our entire organisation including our officers, employees, agents and sub-contractors…
In using this website you are deemed to have read and agreed to the following terms and conditions: These Terms govern your access to and use of wearesmile.com, all subdomains of wearesmile.com, and any website owned by SMILE (collectively, “Websites”). For some of SMILE’s other products, services, and programs such…