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  3. What if my site doesn’t match the design files?

What if my site doesn’t match the design files?

If your site was created by the Professional Services team at SMILE, we can help you to change the look of your site. Use the content below to see how.

We need to understand what is considered the ‘source of truth’ is in order to understand how to deal with your request.

My site is currently being built
If your site has not been given the consent to go live, then the source of truth is still your design mock-ups. Your request will be actioned without needing to raise a change control request.
A pre-go-live consent form has been completed
The consent to go live shifts the source of truth to the website. After go live consent, designs are considered a guide. If you’re able to evidence that your website has changed since its launched state without your organisation’s consent, then we’ll be able to make your change via a HappyPress subscription. Otherwise you’ll need to make a change control request.
My site is live, but my organisation didn’t complete pre-go-live consent form
Since your site is live, the source of truth is the website. Your design mock-ups are now considered for indicative guidance only. You’ll need to make a change control request in order to get your new request deployed.
Updated on March 30, 2021

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