We know that your website helps you to deliver on your goals; which is why it is so crucial. But things can still go wrong. So in the event of an emergency, that prevents you from doing business, you should stay calm, and get in touch with SMILE immediately. We…
Why do I have more than 10 revisions? We don’t force sites on HappyPress to maintain only 10 revisions. So the number of revisions that is visible on your instance of WordPress may ‘grow’ from time to time. But don’t rely on it – at routine maintenance intervals, we will…
In OnCourse, you have the ability to select a Default Mode. This is useful, if your course catalog allows people to switch between modes because it defines which mode they will land on first. If your site syncronises data from an external source, it is useful to know that the…
It is possible to make a telephone number clickable. On devices that have the ability to make telephone calls, this will allow users to tap on a link and start a phone call. You can do this by adding a hyperlink. This is done by highlighting some text and clicking…
If you’ve purchased a Lifeboat for your HappyPress subscription, then there are a few considerations. Your Lifeboat will need to live at a new domain. These can be sub-domains, and we typically suggest something like static.yourwebsite.com or www2.yourwebsite.com It is advantageous to give us control over this new domain. This…
A Lifeboat is not suitable for all customers. Lifeboats cannot process PHP-based functionality, so functions that rely on this will not work on a Lifeboat website.
Lifeboat is a service offered to HappyPress customers for ultimate peace of mind. In the event of service outage, you can re-route visitors to a static copy of your website.
On Thursday 25th June and Friday 26th June, our hosting infrastructure (SMILE Cloud), suffered a service disruption resulting in slow loading of customer data and downtime. We have previously had an excellent track record of service uptime, and this is something we have worked day and night to rectify. We’re…
Yes they can! Please click here for a guide on how to add the active URL(s) you would like your Hijack to display on. Once you have added the URL(s), simply append the following text onto the end of any where you would like your Hijack to automatically open. Now, when a…
Sometimes we may ask you to refresh your cache. This can be for a number of reasons, and whilst it may sound daunting, it’s actually very easy to do. There is a great website that details how to refresh the cache on a variety of browsers. In order to find…