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What to do in the event of an emergency?

We know that your website helps you to deliver on your goals; which is why it is so crucial. But things can still go wrong. So in the event of an emergency, that prevents you from doing business, you should stay calm, and get in touch with SMILE immediately.

We recommend that in the first instance you call us on 0800 358 3608 and select support. You’ll be greeted by one of our team who will tell you if you need to take an actions. They will take some brief details and then compile the right team to fix the issue as quickly as possible. It is likely that they may also ask you to start a ticket.

Do not do anything until you have spoken to us. We will work with you as part of your team and direct you in the best course of action.

Updated on August 13, 2020

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