In order to administer Hijacks and answer questions, your users will need to be added by SMILE, or a partner agency. There are two available roles: Hijack Publishers Live Q&A Participant Live Q&A Participants cannot create, delete or modify Hijacks, or Hijack content, but can engage with users in the…
Weāre developing Hijackā¢ quickly to keep up with demand. You can find out our plan for how we are prioritising new features over on our roadmap.
It is important to us that our customers have the power to moderate their own live chats. For this reason, all questions asked by your audience come through āUnapprovedā by default. This means that no question will be published within your Hijack without your say so. Within chat threads, unapproved…
Using the āFilter by Hijackā and āFilter by chapterā drop-downs when viewing any list of threads on the platform, you are able to customise this list depending on which view you find most useful to the task at hand. Some use cases are outlined below: You want a general overview…
Every thread list on the platform can be filtered by three drop-downs at the top of the screen. The drop-down furthest on the left filters threads by question status and is set to āAllā by default. Using this filter you are able to customise your view with some very handy…
If you have enabled Live Chat for your Hijack, it is likely your audience are using the Chat interface on the front end in order to ask you and your staff questions relating to your Hijackās subject matter. You can view, manage and respond to Live Chats in the backend…
The Thread Overview screen conveniently displays the initial āMessageā that kickstarted a thread and also shows the āLatest Replyā to that topic.Ā Weāve describedĀ how you can add a reply from this overview screen. However, when Live Chat is busy and the āNumber of Repliesā begins to stretch into double figures, you…
Click on the speech bubble next to your event in the Hijack list in order to visit the list of threads for that event. Hover over a question to reveal a set of clickable actions underneath. Click on āReplyā in order to respond to a question. On the next page, you will…
In order to feature Courses as part of your Hijacks, you first need to build a database of Course entries which can be āpulledā into your individual events as and when required. The two main advantages of this are: Featuring Courses within a Hijack will eventually be as easy as…
In order to feature Testimonials as part of your Hijacks, you first need to build a database of Testimonial entries which can be āpulledā into your individual events as and when required. The two main advantages of this are: Featuring Testimonials within a Hijack will eventually be as easy as…