If you’ve purchased a Lifeboat for your HappyPress subscription, then there are a few considerations. Your Lifeboat will need to live at a new domain. These can be sub-domains, and we typically suggest something like static.yourwebsite.com or www2.yourwebsite.com It is advantageous to give us control over this new domain. This…
A Lifeboat is not suitable for all customers. Lifeboats cannot process PHP-based functionality, so functions that rely on this will not work on a Lifeboat website.
Lifeboat is a service offered to HappyPress customers for ultimate peace of mind. In the event of service outage, you can re-route visitors to a static copy of your website.
On Thursday 25th June and Friday 26th June, our hosting infrastructure (SMILE Cloud), suffered a service disruption resulting in slow loading of customer data and downtime. We have previously had an excellent track record of service uptime, and this is something we have worked day and night to rectify. We’re…
Yes they can! Please click here for a guide on how to add the active URL(s) you would like your Hijack to display on. Once you have added the URL(s), simply append the following text onto the end of any where you would like your Hijack to automatically open. Now, when a…
Sometimes we may ask you to refresh your cache. This can be for a number of reasons, and whilst it may sound daunting, it’s actually very easy to do. There is a great website that details how to refresh the cache on a variety of browsers. In order to find…
There’s also no limit on the amount of chapters that you can add to a Hijack (if you have purchased the Chapters extension). And there’s no limit on the amount of Hijack’s that you can run. Whilst you can upload an unlimited amount of content, we will reach out to…
At SMILE, we are big believers in the open-source philosophy. Hijack is a custom application built on top of the world’s most popular CMS (Content Management System) WordPress – which is an open-source project. We take key learnings from our projects and give back to the community through our own, hosted…
You may face difficulty using mp4 videos in Hijack, when viewing from an Apple Mobile device (iPad, iPhone) if the bitrate of the video is too high. Videos that are uploaded to Hijack should be optimised for usage on the web. When we are engaged with content production support, we…
This accessibility statement applies to Hijack instances provided by SMILE. Hijack is a web application run by SMILE. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up…