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Available now: Prospectus Plus - A digital-first alternative to the traditionally printed prospectus →

SMILE
  • About
  • What we do
    • Case Studies
      • University of Gloucestershire
      • UEA
      • University of Birmingham
      • University of Sunderland
      • Newman University
      • Morley College
      • View all case studies
    • HappyPress - White-glove, managed WordPress hosting, with concierge service
    • Prospectus Plus - Personalised, sustainable, and trackable digital prospectuses
    • Satellite - Educational micro-sites, in as little as 3 weeks
    • Evolve - Creative services retainers
    • OnCourse - Beautiful online course catalogs
    • Springboard - Tailored marketing insights presentation and workshop for your team
  • Resources
    • Blog
    • Webinars - 30-60 minute deep dives on hot topics in digital marketing
    • Most Clicked - HE marketing news and opinion – 10 minutes every Monday
    • Email Newsletter - Monthly updates and insight
Contact us
SMILE

HappyPress

White-glove, managed WordPress hosting, 
with concierge service

Feature Overview

WordPress for Education

HappyPress combines hosting and support arrangements, into one convenient subscription.

Rely on HappyPress to sweat the small stuff so you can do more, with less.

The real power of HappyPress, is its people. We pride ourselves on speaking your language. So when you do need help, we’re just a live chat or support ticket away – and you’ll get an answer in plain english.

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Chelsey, Support Engineer
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Jon, Customer Success Manager
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Multisite Experts

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VIP Support

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Guaranteed SLA

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Support that doesn’t suck

Whenever you’re stuck or looking for advice, the HappyPress team is there to support you. We only look after educational brands, so we know all of our customers by name.

To us; you’re a VIP, and we roll out the red carpet every time.

Our support channels:

  • Live Chat
  • Ticketed Email Service Desk
  • 24/7 FAQ’s and Documentation

All plans include

System, WordPress and Plugin updates

Instead of worrying about if your website is secure we update every aspect of your website. Now you can focus on what you do best.

Exclusive and Pro Plugins included

As a HappyPress subscriber, you’ll get access to every exclusive plugin from SMILE, and a collection of popular commercial plugins too.

GDPR compliant

HappyPress complies to major international privacy standards. Origin servers are located in the London Tier-4 data centres that hold ISO/IEC 27001 certifications.

MFA and SAML available

Add a layer of extra security to your website with multi-factor authentication, of utilise your organisations credentials with SAML single-sign-on.

Threat Detection

HappyPress is protected with firewalls and DDoS mitigation backed by the Cloudflare Enterprise WAF. Issues are identified proactively and dealt with immediately.

Scans, Tests and Staging Servers

Regular internal security tests and scans and will work with your third parties to conduct vulnerability scans and penetration tests. Test everything in separate staging environments for peace of mind.

Strategic Reviews and Consultations

We’ll come to you with new and innovative ideas to keep you ahead of the competition. You choose how often.

Git Deployments

SMILE themes and plugins are deployed via version control. Automated tests and human review ensure the quality of HappyPress code.

Monitoring and Alerts

We monitor critical services every 60 seconds, 24x7x365. If something goes wrong, we’ll know about it, before you do. We collect log data to better help us identify issues. For an additional charge, we will monitor key pages of your site and get alerts if something’s up.

Backups and Disaster Recovery

Data is backed up multiple times and in the event of data-loss, our procedures restore data in its last-known state – quickly. Enhanced cadence and external backups are available at additional costs.

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Go further

All plans follow GDS guidance for public sector organisations. We run on Kinsta Enterprise, using the public cloud from Google Cloud and maintain a managed WordPress platform (PaaS) is backed by the Cloudflare Enterprise WAF.

But there’s more. Choose from our suite of options to take your site to the next level:

  • Email Deliverability Guarantee: Ensure every email hits the inbox, and doesn’t get marked as SPAM.
  • Custom SSL: If you have specific needs for your SSL, we’ve got your back.
  • Advanced Plugin Support: Using WooCommerce, or OnCourse? Our experts can help ensure your site is capable of running these beautifully.
  • External Developer Access: If you need someone other than SMILE to help manage your site, we make that possible with
  • Enhanced Resilience: We’ll add your domain to Cloudflare Business and manage every moving part, keeping your site online through critical periods where traffic spikes.
  • Premium Security: Add a WordFence Premium licence to your site/network, and we’ll configure and monitor it – ensuring that you remain protected against against bigger threats.

Experience

  • Flagship Websites - High profile university and college websites with complex API integrations
  • Compliance - Accessibility, digital audits and governance tools
  • Digital Innovation - Virtual open days, personalisation and online mentoring platforms
  • User-centric Design - Helping educational brands to become digital-first
  • Marketing and Recruitment Campaigns - Digital strategies for converting prospects and donations
  • WordPress - Multisite experts. Enterprise-scale experience.

Support

  • What’s New
  • Documentation
  • Suggest ideas
  • Status
  • Service Desk
  • Vulnerability Disclosure

Legal

  • Terms of Service
  • Privacy and Cookie Policy
  • Accessibility Statement
  • All Policies and Statements

© 2025 Copyright SMILE.
Registered in England & Wales: 07405582
VAT Registration No: 987 216 775