HappyPress
White-glove, managed WordPress hosting,
with concierge service
Feature Overview
WordPress for Education
HappyPress combines hosting and support arrangements, into one convenient subscription.
Rely on HappyPress to sweat the small stuff so you can do more, with less.
The real power of HappyPress, is its people. We pride ourselves on speaking your language. So when you do need help, we’re just a live chat or support ticket away – and you’ll get an answer in plain english.
Multisite Experts
VIP Support
Guaranteed SLA
Support that doesn’t suck
Whenever you’re stuck or looking for advice, the HappyPress team is there to support you. We only look after educational brands, so we know all of our customers by name.
To us; you’re a VIP, and we roll out the red carpet every time.
Our support channels:
- Live Chat
- Ticketed Email Service Desk
- 24/7 FAQ’s and Documentation
All plans include
System, WordPress and Plugin updates
Instead of worrying about if your website is secure we update every aspect of your website. Now you can focus on what you do best.
Exclusive and Pro Plugins included
As a HappyPress subscriber, you’ll get access to every exclusive plugin from SMILE, and a collection of popular commercial plugins too.
GDPR compliant
HappyPress complies to major international privacy standards. Origin servers are located in the London Tier-4 data centres that hold ISO/IEC 27001 certifications.
MFA and SAML available
Add a layer of extra security to your website with multi-factor authentication, of utilise your organisations credentials with SAML single-sign-on.
Threat Detection
HappyPress is protected with firewalls and DDoS mitigation backed by the Cloudflare Enterprise WAF. Issues are identified proactively and dealt with immediately.
Scans, Tests and Staging Servers
Regular internal security tests and scans and will work with your third parties to conduct vulnerability scans and penetration tests. Test everything in separate staging environments for peace of mind.
Strategic Reviews and Consultations
We’ll come to you with new and innovative ideas to keep you ahead of the competition. You choose how often.
Git Deployments
SMILE themes and plugins are deployed via version control. Automated tests and human review ensure the quality of HappyPress code.
Monitoring and Alerts
We monitor critical services every 60 seconds, 24x7x365. If something goes wrong, we’ll know about it, before you do. We collect log data to better help us identify issues. For an additional charge, we will monitor key pages of your site and get alerts if something’s up.
Backups and Disaster Recovery
Data is backed up multiple times and in the event of data-loss, our procedures restore data in its last-known state – quickly. Enhanced cadence and external backups are available at additional costs.
Go further
All plans follow GDS guidance for public sector organisations. We run on Kinsta Enterprise, using the public cloud from Google Cloud and maintain a managed WordPress platform (PaaS) is backed by the Cloudflare Enterprise WAF.
But there’s more. Choose from our suite of options to take your site to the next level:
- Email Deliverability Guarantee: Ensure every email hits the inbox, and doesn’t get marked as SPAM.
- Custom SSL: If you have specific needs for your SSL, we’ve got your back.
- Advanced Plugin Support: Using WooCommerce, or OnCourse? Our experts can help ensure your site is capable of running these beautifully.
- External Developer Access: If you need someone other than SMILE to help manage your site, we make that possible with
- Enhanced Resilience: We’ll add your domain to Cloudflare Business and manage every moving part, keeping your site online through critical periods where traffic spikes.
- Premium Security: Add a WordFence Premium licence to your site/network, and we’ll configure and monitor it – ensuring that you remain protected against against bigger threats.