• Listing and adding Hijacks

    Once logged in to the backend of your Hijack site, you can access a list view of all of your Hijacks within the ‘Hijacks’ menu item in the left-hand sidebar of the WordPress admin panel. You can add a new Hijack either from within this section or by hovering over…

  • Setting start/end times in Hijack

    The next options in the ‘Experience Setup’ panel allow you to configure the time window in which you’d like your Hijack to run. You’ll see the time specified in dd/mm/yyyy hh:mm am/pm format in both the ‘Start’ and ‘End/Expiration Date’ fields. Clicking in either of these fields will bring up…

  • Glossary of Hijack Terminology

    What is Hijack? Hijack is the name of the system as a whole. It is the tool  you will be using to curate and deliver online events and experiences for your audiences. What is a Hijack? When we talk about ‘a Hijack’ we are talking about a singular instance of…

  • Adding New Users

    Navigate to the Users section in the backend. You will see a list of all the users on the site, filterable by user role. You can click on any user’s name to edit their profile and set their roles. Most of the time you will be allowing users to edit…

  • Creating Page Hierarchies in WordPress

    Unlike posts, which are often organised into archives based on metadata, pages can be organised hierarchically in a parent/child structure which is nice and clear to see in the back end of your site. Below is a screenshot of a ‘Pages’ listing containing the titles for some pages you might…

  • Embedding Custom HTML in Gutenberg

    While Gutenberg is fairly comprehensive in covering most content-types, you may occasionally find yourself required to write your own custom HTML for a number of reasons. The ‘Custom HTML’ Block There is a Gutenberg block which exists for just these occasions. Press the ‘+’ to add a new block to…

  • Embedding YouTube Videos in Gutenberg

    While most of the time, it is standard practice to upload videos to WordPress’ Media Library for inclusion on a site, occasionally it may be necessary to embed the video directly into a page. Two common reasons for this are: The file is large and risks impacting site performance. It…

  • Issues outside of your agreement

    Sometimes, specific websites will be excluded from your agreement with us. When you encounter an issue with this website, you can raise a support ticket regarding this, but you should be aware of some differences to our normal agreement. If the issue is deemed to be as the result of…

  • Migrating to another service provider

    Moving your site away from SMILE to another provider doesn’t have to be awkward. This article sets out our process and expectations so that you can go into a migration prepared. The Request Date The “Request Date” will be considered the date in which you made a formal request to…

  • Paragraphs in WordPress

    For the most part, creating text content in the classic WordPress page editor provides a similar experience to that of most popular offline word processors. However, there do exist some longstanding differences – a result of WordPress’ optimisation for the web – which can provide initial frustration for some users….