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Live Chat

  • Replying to a question

    Click on the speech bubble next to your event in the Hijack list in order to visit the list of threads for...
  • Replying in a thread

    The Thread Overview screen conveniently displays the initial ā€˜Message’ that kickstarted a thread and also shows the ā€˜Latest Reply’ to...
  • Finding Live Chat in the adminstrative backend

    If you have enabled Live Chat for your Hijack, it is likely your audience are using the Chat interface on...
  • Filtering chats by question status

    Every thread list on the platform can be filtered by three drop-downs at the top of the screen. The drop-down...
  • Filtering chats by Hijack and Chapter

    Using the ā€˜Filter by Hijack’ and ā€˜Filter by chapter’ drop-downs when viewing any list of threads on the platform, you...
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