Replying to a question Click on the speech bubble next to your event in the Hijack list in order to visit the list of threads for...
Replying in a thread The Thread Overview screen conveniently displays the initial āMessageā that kickstarted a thread and also shows the āLatest Replyā to...
Finding Live Chat in the adminstrative backend If you have enabled Live Chat for your Hijack, it is likely your audience are using the Chat interface on...
Filtering chats by question status Every thread list on the platform can be filtered by three drop-downs at the top of the screen. The drop-down...
Filtering chats by Hijack and Chapter Using the āFilter by Hijackā and āFilter by chapterā drop-downs when viewing any list of threads on the platform, you...