If you’re working with or featuring SMILE, you may want to use our logo. Here you can download some web-ready versions. There are 4 different pre-approved versions available. Higher-resolution versions in a variety of formats are available on request. Please respect the boundaries and padding added into these files. You…
In moving provider there are some things you will lose in addition to the obvious changes in responsibility for hosting: You will lose access to SMILE support (and the associated SLA) for advice or help with your website. These channels include: Live Chat Email Ticketed Service Desk SMS Telephone support Your…
SMILE produces video content for its audience of educational marketing pros. This article outlines what to expect, streaming with SMILE.
So much changes over the life of a project that it can be difficult to know what the current source-of-truth is for a designer or developer working on your project. Briefs are considered the source-of-truth in terms of what has been requested for many stakeholders. But briefs are often written…
We offer 3 different strands of training, each designed for different levels of experience and seniority. We pair the right training with the right audience, meaning that your users are never overwhelmed and are spoken to in a language that they understand. Our Professional Services team can create you a…
If your site was created by the Professional Services team at SMILE, we can help you to change the look of your site. Use the content below to see how. We need to understand what is considered the ‘source of truth’ is in order to understand how to deal with…
We can’t answer this. Not because we’re being super cagey, because we actually don’t know. Intruiged? Read on to find out more. HappyPress is designed to self heal. If a service fails it’s often easier to terminate and reinitialise a whole server, than it is to try and get to…
SMILE runs marketing websites to promote our work. We want as many people as possible to be able to use these websites.
When SMILE started we built small websites for small organisations. As we’ve grown, the projects that we’ve worked on have become bigger scale, high profile. Now, we host mission-critical websites and applications that our customers rely on. We act as an extension of our customers’ teams, allowing them to focus…
Introduction This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the “Organisation”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities…