On June 15, 2016 at 18:00 BST our host will be performing switch maintenance in London. This maintenance will take approximately 4 hours and it is not anticipated that there will be any downtime. However this maintenance is being performed on the redundant network infrastructure and has the potential to affect a small subset […]
Making Emails More Authentic
Some email providers have started blocking emails that are not authenticated. This has been done to tackle phishing attacks However, it’s now harder to make sure that transactional emails are delivered. Transactional emails are the emails sent by your system to your users. For example, when your users forget their passwords and reset them, the […]
London DOS Attack
Our London Data centre is currently experiencing a large denial of service attack. Our incident response team are working to reduce packet loss and ultimately restore normal service. During this time you may experience intermittent connection issues with your web properties.
IE9 End of Support
On Jan 12th 2016 Microsoft will cease support for IE9 and IE10. As a result, SMILE will no longer test, support or bugfix for IE9 after Jan 12th 2016 by default. Support for IE9 can be requested, but may incur additional costs. SMILE is has no plans to drop support for […]
Join your first Hangout
If you’re reading this, you’ve probably been invited to a Google Hangout. At SMILE, we use these for video conferencing and remote screen sharing. Don’t panic, hanging out is free and easy. But let’s just check you’re ready to rock… If you use Chrome, you’re all set as everything you […]
Janet DDOS Attack
We have been informed about a Distributed Denial of Service (DDOS) attack taking place on the Janet network (JISC). This affects users at educational and research institutions that use the Janet network infrastructure. This relates to almost all UK universities. Our systems are unaffected by the attack, but it is […]
iOS iFrame Embed Scrolling Bug Workaround
There is a known issue on iOS, when iFrame based embeds are inside of absolutely positioned elements that utilise overflow:hidden; (css) that prevents scrolling if the touchstart event is within the embed. This affects the Virtual Campus sidebar if you use an iFrame based video embed. Dropping this snippet into […]
Re-organising the Sidebar with jQuery
If you feel that you need to reorganise the sidebar in Virtual Campus, then it is possible to do so via a short snippet of jQuery. Warning: This tutorial is for advanced users. If you are not sure what you are doing, please open a support ticket, where a SMILE […]
Xmas Closure 2015
This year SMILE will close for Christmas from 18th December through to the 4th January. Telephone, Email and Video support channels will be limited (best-effort) during this time. Our incident response team is not affected during this time and are ready to jump in on critical incidents 24/7. If you […]
Add a New User to your Google Analytics Reporting
If you need to add a new user to be able to view your Google Analytics reports, you should contact your nominated contact at your organisation. If you do not have one, or you do not know who is, we would be able to help. If you are the nominated […]