When SMILE started we built small websites for small organisations. As we’ve grown, the projects that we’ve worked on have become bigger scale, high profile. Now, we host mission-critical websites and applications that our customers rely on. We act as an extension of our customers’ teams, allowing them to focus…
Introduction This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the “Organisation”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities…
When creating a Chapter, you can add it to a category. This can help with Hijacks where there are many chapters within your experience, because it will show a collapsible section hiding many chapters, rather than the standard list of Chapters, which could become unwieldy. In the Chapter creation screen,…
We know that running an online event can be daunting, particularly at scale. Having SMILE on-hand during your event can offer a level of reassurance and security. Our event support can take many forms, but we have found the following to be beneficial: SMILE team member available online throughout times…
The final step in getting your Hijack(s) online is to populate with all of your wonderful content. We understand that running online events will often be an addition to your normal workloads. Whilst we’ve made every effort to ensure setting up a Hijack is a smooth and seamless affair, the…
Hijack is built to be intuitive and flexible. It’s flexibility allows you to structure your events in a number of different ways. SMILE creative services can offer guidance through the initial design of your event to ensure the best experience for you and your users. We know all of the…
The HappyPress network has been designed to be fault-tollerant, and scalable, so service disruptions are unlikely. Our closures SMILE considers a normal operation day to take place between 9am-5pm GMT, Monday-Friday. We are closed outside of these hours. SMILE also observes UK National Holidays, and each year we take an…
All costs exclude taxes unless stated otherwise. Rate Name Description Full Day Half Day Hour Strategic Detailed consultancy with the most senior members of our team £840.00 £480.00 £120.00 Tactical Skilled execution work by mid-weight staff £700.00 £400.00 £100.00 Operational Low level, repetitive execution. £560.00 £320.00 £80.00 Example Activities Rate…
For us, saying ‘yes’ to a deadline and then failing to meet the expectation is not where we want to be – so we’ve invested time and money into processes and procedures to set and manage expectations better. When a change control request is logged, we offer a Prioritisation Fee….
An advanced feature of Hijack is “Custom Tabs”. This allows you to embed content from external providers. It can be added on a chapter-by-chapter basis, and you can add as many custom tabs as you would like. In your chapter, you can add “Custom tabs” as a “Chapter option”. Once…