At SMILE, we are big believers in the open-source philosophy. Hijack is a custom application built on top of the worldās most popular CMS (Content Management System) WordPress ā which is an open-source project. We take key learnings from our projects and give back to the community through our own, hosted…
You may face difficulty using mp4 videos in Hijack, when viewing from an Apple Mobile device (iPad, iPhone) if the bitrate of the video is too high. Videos that are uploaded to Hijack should be optimised for usage on the web. When we are engaged with content production support, we…
This accessibility statement applies to Hijack instances provided by SMILE. Hijack is a web application run by SMILE. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts zoom in up…
In order to administer Hijacks and answer questions, your users will need to be added by SMILE, or a partner agency. There are two available roles: Hijack Publishers Live Q&A Participant Live Q&A Participants cannot create, delete or modify Hijacks, or Hijack content, but can engage with users in the…
Weāre developing Hijackā¢ quickly to keep up with demand. You can find out our plan for how we are prioritising new features over on our roadmap.
It is important to us that our customers have the power to moderate their own live chats. For this reason, all questions asked by your audience come through āUnapprovedā by default. This means that no question will be published within your Hijack without your say so. Within chat threads, unapproved…
Using the āFilter by Hijackā and āFilter by chapterā drop-downs when viewing any list of threads on the platform, you are able to customise this list depending on which view you find most useful to the task at hand. Some use cases are outlined below: You want a general overview…
Every thread list on the platform can be filtered by three drop-downs at the top of the screen. The drop-down furthest on the left filters threads by question status and is set to āAllā by default. Using this filter you are able to customise your view with some very handy…
If you have enabled Live Chat for your Hijack, it is likely your audience are using the Chat interface on the front end in order to ask you and your staff questions relating to your Hijackās subject matter. You can view, manage and respond to Live Chats in the backend…
The Thread Overview screen conveniently displays the initial āMessageā that kickstarted a thread and also shows the āLatest Replyā to that topic.Ā Weāve describedĀ how you can add a reply from this overview screen. However, when Live Chat is busy and the āNumber of Repliesā begins to stretch into double figures, you…