UX (User Experience)

User Experience Design (UX) is the practice of delivering effective online experiences. The result is a meaningful interaction for your users and better conversion rates for you.
 
Intuitive online experiences are successful ones. Whatever the purpose of your online presence, competition is often high. This is no truer than in the education sector. Universities, in particular, have found themselves needing to work harder to stand out from the crowd. Making life easy for your users can help position you above the competition.
 
Placing real people at the centre of your developments is key. This begins with a series of questions. Put simply, who are your users? What content are they looking for? And how do those users behave online? This insight helps to produce design systems backed in evidence.
 
Over the last decade, our design tools and processes have been refined to keep real people in focus throughout. Up-front processes give us the insight to benchmark against. As wireframes, user journeys and mockups are produced, they are validated.
 
Validation comes in many forms, but user testing is often the most insightful. Common practices include card sorts, tree tests, interviews and remote user tests. Remote user tests are particularly useful for testing user experience (UX). A set of tasks is set to an impartial panel. The test gives our design team the evidence and opportunity to refine designs. And all of this before a single line of code is written. When conversion is imperative, these small refinements can make all the difference.
 
Do you have questions about our processes? Are you interested to know how insight could help to improve your conversation rates? Get in touch today.

What students want from universities in 2017

"Large amounts of useless information", "Not enough important images", "All look the same", "Not entirely honest". These are all quotes from a group of students when asked what university websites are currently like. Students know what they want to see on websites, and what is currently being shown, is not it.

What is moment mapping?

University web properties have multiple audiences. In most cases, the primary purpose is to engage with students and therefore recruit them. However, let’s take a moment to make sure we don’t forget about all of the other users — parents, stakeholders, staff,…